Website: arborandshore.co.uk
Effective Date: 3rd February 2025

1. Introduction

Welcome to Arbor & Shore. We are committed to safeguarding your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or engage with us. We adhere to applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU GDPR, and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

By using our website, you agree to the terms outlined in this Privacy Policy.

2. Data We Collect

We collect various types of information to provide you with a seamless shopping experience. This includes:

2.1 Personal Information

When you make a purchase, create an account, or contact us, we may collect details such as your name, email address, phone number, and shipping address. This information is essential for processing orders, fulfilling deliveries, and communicating with you about your purchases or inquiries.

2.2 Payment Information

We use secure third-party payment processors, such as Stripe, to handle transactions. We do not store your payment details on our servers, ensuring an added layer of security for your financial information.

2.3 Non-Personal Data

To improve our website and user experience, we collect non-personal data, including cookies, IP addresses, and browsing behaviour. This data helps us understand how visitors interact with our website and allows us to enhance functionality.

2.4 Other Information

We also collect data through newsletter sign-ups, contact forms, and direct inquiries. This information enables us to send updates, promotional materials, and respond to customer queries effectively.

3. How We Use Your Data

We use the information collected for the following purposes:

3.1 Order Processing

Your personal details, including name and address, are required to process and ship your orders efficiently.

3.2 Marketing & Communications

We may use your contact information to send you promotional emails, product updates, and special offers. You can unsubscribe at any time by contacting us at hello@arborshore.co.uk.

3.3 Customer Support

Your data allows us to assist with inquiries, process returns, and resolve any issues related to your orders or website experience.

3.4 Website Analytics & Improvements

We collect data on website usage to understand user behaviour, improve functionality, and optimise the browsing experience.

3.5 Targeted Advertising & Remarketing

We use cookies and tracking tools to tailor advertisements and marketing efforts to your interests, ensuring a more relevant shopping experience.

4. Sharing of Data

We value your privacy and only share your data when necessary:

4.1 Third-Party Service Providers

We collaborate with trusted third parties, such as delivery couriers, to ensure your orders reach you promptly.

4.2 Payment Processors

To handle transactions securely, we use third-party payment gateways like Stripe. Your payment details are encrypted and protected by their security protocols.

4.3 Analytics & Marketing Providers

We work with tools such as Google Analytics to track website performance and enhance user experience. Marketing partners may also use tracking data to provide relevant advertisements.

We do not sell or rent personal data to third parties.

5. Data Storage & Security

We store user data securely and implement measures to prevent unauthorised access:

  • Personal data is stored on secure third-party hosting providers.

  • Encryption and security protocols protect sensitive information.

  • Data is retained for as long as necessary or until a user requests deletion.

6. User Rights & Choices

You have the right to access, modify, and delete your personal data. In accordance with GDPR and PIPEDA, you can:

6.1 Access & Correction

You may request a copy of your data and request corrections if necessary.

6.2 Data Deletion

You can request the removal of your personal data from our records at any time.

6.3 Marketing Preferences

If you no longer wish to receive marketing emails, you can opt out by clicking the unsubscribe link in our emails or contacting us at hello@arborshore.co.uk.

7. Cookies & Tracking

We use cookies and tracking technologies to improve your experience:

  • Cookies help store preferences and enable a smoother browsing experience.

  • Google Analytics is used to understand website traffic and user behaviour.

  • A cookie consent banner allows you to manage your preferences.

  • You can disable cookies in your browser settings if preferred.

8. International Data Transfers

As Arbor & Shore operates in the UK but sources products from Canada, data may be transferred internationally. We ensure all necessary safeguards are in place to comply with GDPR and PIPEDA regulations.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business operations. We will notify users of significant updates through our website.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, you can reach us at:

We appreciate your trust in Arbor & Shore and are committed to protecting your privacy.